Fields Healthcare Research was established by Donna J. Fields in 1973, making us one of the longest-standing data collection firms in the United States, with over 45 years of experience conducting surveys. We are proud to continue this legacy as a division of Medallia®, which acquired our company. Although we operate independently, our partnership with Medallia provides us with access to advanced technology and resources, which allows us to further enhance our capabilities in survey research and data analysis. We remain committed to delivering high-quality insights and solutions to our clients while leveraging the expertise and resources of Medallia's global network.
We are delighted to share that our decades of research expertise and know-how have been recognized in multiple site visit reports from CMS (Centers for Medicare & Medicaid Services). The reports commended us on the quality of our survey implementation processes, system, and ability to provide a high level of Quality Control at every stage of the survey process…
“The Site Visit Team (SVT) commends Fields Healthcare Research on the quality of its system and ability to provide a high level of Quality Control at every stage of the Survey implementation process.”
“The Site Visit Team (SVT) noted that interviewers were professional, had a good pace and tone, and read the script verbatim. The SVT commends Fields on their high-quality telephone data….”
“We commend you on an excellent site visit….”
“We commend you on the quality of your CAHPS Survey operations, survey data, and documentation….”
“Fields Research has a highly automated survey system that includes sample file processing procedures, survey administration, data preparation, and submission processes. Their design allows staff to track information as it moves through administration, with multiple quality control checks along the way. ”
“…the Site Visit Team found Field Research's survey implementation processes are strong, with high-quality data. We found no data issues during the phone or mail audits, which is typical for this vendor.”
At Fields Healthcare Research, we believe in keeping things simple without ever sacrificing quality. We offer comprehensive services to help your agency comply with CMS CAHPS® requirements, ensuring that you avoid a reduction in your Medicare & Medicaid reimbursements.
But compliance is just the beginning. We also provide full access to actionable data reports through our proprietary software, giving you the insights you need to improve patient care and satisfaction. Our reports include tabulation with benchmarking, trending averages by month, pie charts, and raw data export, all available for online viewing.
For your convenience, you can also download reports for later viewing and analysis. Best of all, our simple and affordable service includes everything you need to get started, so you can focus on what matters most - delivering high-quality care to your patients.
At Fields Healthcare Research, our purpose is to help healthcare agencies comply with CMS CAHPS® requirements and improve patient care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys are an essential tool in evaluating patient experiences, informing consumers, improving the quality of care, and increasing accountability among healthcare providers.
As an approved CAHPS® vendor, our expertise lies in data collection. Our goal is to provide agencies with the most straightforward, honest, dependable, and affordable means of complying with the CMS CAHPS® requirements. We are committed to providing high-quality survey data to help our clients make informed decisions about patient care and satisfaction.
We believe that compliance with CAHPS® requirements is just the beginning. Our ultimate purpose is to help healthcare agencies improve patient care and satisfaction through actionable insights and data-driven solutions. At Fields Healthcare Research, we are dedicated to delivering exceptional value to our clients, helping them achieve their goals and fulfill their mission of providing high-quality healthcare services.